Privacy Policy

At Klinci Village Resort, we are committed to respecting your privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with us - online or in person. By visiting our website or staying at our resort, you agree to the terms outlined below.

What data do we collect?

Klinci Village Resort may collect the following types of personal and non-personal data:

Personal identification information:

• Full name, email address, phone number
• Date and place of birth, age, nationality, gender
• Passport or ID details, visa information (as required by law)
• Payment information (card number, expiry date, billing address)
• Booking preferences and special requests
• Communication history with us (email, form submissions)

Non-personal and technical information:

• IP address, browser type and version, device type
• Operating system, session data, website activity, cookies
• Screen resolution, access times, and referring websites

How do we collect your data?

You provide us with most of the information we collect, either directly or through use of our services. We collect and process data when you:

• Book accommodation or experiences through our website or by email
• Register or inquire through contact forms
• Subscribe to our newsletter or promotional offers
• Provide feedback or fill out a guest questionnaire
• Visit our website and allow cookies in your browser

We may also receive your data from:

• Third-party booking platforms
• Social media networks (if you interact with us there)

How will we use your data?

Klinci Village Resort collects your data so that we can:

• Process reservations and payments
• Personalize and improve your guest experience
• Communicate with you before, during, and after your stay
• Send updates, promotions, and relevant offers (with your consent)
• Comply with legal and regulatory requirements
• Maintain the safety and security of guests and staff
• Improve our services through statistical and usage analysis

We do not sell or share your data for commercial purposes with third parties.

How do we store your data?

Your personal data is securely stored in our systems in Montenegro, and protected by technical and organizational safeguards.

We retain personal data only as long as necessary:

• For legal requirements (e.g, guest registration laws)
• For contractual fulfillment (e.g, bookings)
• For direct marketing (with your consent) - retained for a maximum of 10 years
• For all other optional data, retained no longer than 5 years

After these periods, your data is securely deleted.

Marketing

With your permission, Klinci Village Resort may send you updates about our resort, seasonal offers, or curated experiences. You may unsubscribe at any time using the link in our emails or by contacting us directly at info@klincivillageresort.me.

We do not share your data with partner companies for marketing purposes.

Minors

We are committed to the protection of children’s privacy. We do not knowingly collect personal data from individuals under 18 without the explicit consent of a parent or guardian.

Your data protection rights

Under the GDPR and Montenegrin law, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (under certain conditions)
• Restrict or object to data processing
• Request transfer of your data to another entity
• File a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us at:
info@klincivillageresort.me

We will respond to all requests within one month.

Cookies

Our website uses cookies to improve functionality and enhance user experience.

Types of cookies we use:

• Essential cookies – Required for basic site functionality
• Analytics cookies – To understand how visitors interact with our site
• Functionality cookies – To remember preferences (e.g., language)
• Marketing cookies – Used only with your consent to tailor promotional content

You can manage or disable cookies through your browser settings.

Privacy policies of other websites

Our website may contain links to external websites. This privacy policy applies only to Klinci Village Resort. If you click a link to another website, we recommend reviewing their privacy policy.

Changes to our privacy policy

We may update this privacy policy to reflect changes in regulation or services. Updates will always be published on this page with a revised effective date.

Last updated: April 16th

How to contact us

If you have questions or concerns about this policy or your personal data, please contact us:

info@klincivillageresort.me

Klinci Village Resort, Luštica Peninsula, Montenegro

Supervisory Authority

If you wish to file a complaint, you may contact the Agency for Personal Data Protection and Free Access to Information in Podgorica, Montenegro.

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